we require a submitted service agreement and a minimum retainer deposit prior to the onset of any investigation or service, regardless of urgency. Please read and enter THE requested information.
The Steel Horse Group LLC, hereinafter known as “TSHG” is a Washington State Licensed and Insured Armed Private Investigations Firm No. 1969 and Limited Liability Company; that investigates specific criminal, civil, corporate, domestic and private issues on a case by case basis. “TSHG” retains the right to respectfully decline any case or “CLIENT” at the discretion of the Agency Principal Investigator. The scope of this engagement is exclusively to the matter referenced why you have contacted “TSHG” and all parties to this agreement understand and agree that providing this service for an attorney, corporation or private “CLIENT” is not a prohibition upon “TSHG” in taking on assignments from other “CLIENT”’s for matters not directly related to this specific assignment. “CLIENT” should understand that the goal of an “investigation” is to get to the truth of a matter at hand, the process isn’t intended to be based upon “CLIENT” advocacy, but rather upon the collection and analysis of accurate, truthful, and reliable information; obtained from an independent third party “Private Investigator” – i.e. “TSHG”. It is important that the “CLIENT” understands that “TSHG” can make no guarantees with respect to favorable or unfavorable results in any investigation. “CLIENT” should also understand that when we are providing protective operations our primary goal is to minimize client vulnerabilities to threats and risks, protecting people first and property second. “TSHG” does not provide these services for clients whom make it a habit of looking for trouble or breaking the law. Retainers “TSHG” requires mandatory retainer deposits based on the nature and complexity of your case. Domestic Investigations usually require a lower retainer than that of a Corporate Investigation or a Civil/Criminal Defense case requiring the Investigator to be involved in courtroom testimony and/or litigation. Retainers are non-refundable except at the sole discretion of the “TSHG” Agency Principal Investigator. Outstanding balances will be applied to further work product for up to a period of three months (90) days and thereafter, forfeited to “TSHG” Service Rate All services are charged to the retainer at the quoted hourly or flat service rate, plus any direct expenses. (I.E. -gas, toll roads, parking, rented transportation, special event entrance fees, travel fees, computer investigative database and/or any court and/or government record searching fees - etc.) “CLIENT” understands “TSHG” Investigators are off duty on all government holidays. If “CLIENT” requests professional services on these days and “TSHG” Investigators are available, services will be billed at twice (x2) our standard rate. Support Investigators “TSHG” may utilize vetted, sub-contracted support investigators and immediately engage one or more additional investigators not exceeding the agreed upon rate or retainer without the “CLIENT”s confirmation. Additional investigators may be activated at “TSHG” discretion when the case requires investigators to operate in dangerous or hostile environments, providing protective operations or if the target subject of our investigation leads the investigator to an “unusually difficult setting” while conducting surveillance - i.e., downtown office buildings, wilderness and/or rural property, close residential areas, dead-end roads, airports, court houses, entertainment venues, special events and other locations as deemed so by the case investigator(s). Court If due to this case “TSHG” Investigators are to either appear in court or in deposition, “CLIENT” is billed at $175 hourly per Investigator and a minimum of three (3) hours. This amount will be paid regardless of the fact that it may involve any type of time any investigator is being required to standby or be on-call. Billable hours include, but are not limited to: Preparation time - Travel time to and from court - Parking and other direct expenses - Time waiting to testify and/or “CLIENT” Attorney Meetings. “CLIENT” may forfeit their retainer fees if, during the course of our investigation, information is discovered and/or disclosed that reveals or clearly indicates the “CLIENT” has fundamentally misrepresented the truth regarding the facts and circumstances of their case to Guy Gildner, his investigators or agents there of. Communication “CLIENT” understands that he or she must provide “TSHG” with a minimum twenty-four (24) hour notice in case of any cancellation of scheduled activity. A (4) four-hour minimum charge will be imposed for each Investigator assigned to the case if the “CLIENT” fails to give (24) twenty-four hours notice of cancellation to “TSHG”. “CLIENT” understands that he or she must provide “TSHG” with a reply communication (email, phone call or in person meeting) within 24 hours of any attempted contact or submission of report or notification of rendered services by “TSHG” to “CLIENT”. Failure to do so may result in a case termination by “TSHG” and/or loss of any retainer balance or credit. Extenuating circumstances may be considered at the sole discretion of “TSHG” Principle Investigator. Reports Written summaries of investigative activities are billed at the general investigation hourly rate and only provided per “CLIENT” request. They will primarily be in the form of verbal, phone, email and/or texting reports as an accurate summary of the work performed. “CLIENT” understands the issue of court admissibility of any form of report is in no way guaranteed by “TSHG” Confidentiality All investigative findings furnished to “CLIENT” by “TSHG” are exclusively for their own use. “CLIENT” agrees to restrict any dissemination of said findings ONLY to third parties who have a legitimate need to know, and/or authorized by law. “CLIENT” will hold “TSHG” harmless from damages, losses, cost or expenses, including attorney fees, suffered or incurred in connection with arising out of claims based on investigative findings provided to “CLIENT”, and for which “CLIENT” fails to keep strictly confidential. “TSHG” will keep findings strictly confidential and will not disseminate or release any findings to third parties unless authorized IN WRITING by the “CLIENT” or court ordered. Liability “TSHG” assumes no liability for any lawsuits, which may arise from this investigation. All investigations will be performed in a professional and legal manner. Only factual, or appropriately qualified, information will be provided to the “CLIENT”. “TSHG” adheres to strict regulatory requirements in the performance of private investigative services and will only perform services that are within the legal parameters of those that Washington State licensed private investigators can legally perform. “CLIENT” agrees to indemnify and hold harmless “TSHG”, its agents and its employees from and against all law suits, actions, and legal and administrative proceedings, claims, demands, damages, penalties, fines, costs, and expenses arising out of the performance of the work and/or activities specified in this agreement and/or any associated investigative plan approved by the “CLIENT”; except to the extent caused by negligence or willful misconduct of “TSHG”. “CLIENT” hereby agrees that in the event of any litigation regarding fees owed to “TSHG” that jurisdiction and venue shall be in Pierce County, Washington State USA. Client Interference “CLIENT” acknowledges that any interference in this investigation by “CLIENT” or by “CLIENT” friends, relatives, agents, or employees will jeopardize the ability of “TSHG” to provide the services promised under this agreement. “CLIENT” further acknowledges that interference includes, but is not limited to excessive calling, texting and/or emailing the “TSHG” and/or employees and contractors while they are trying to perform investigative duties and/or surveillance, asking to ride along on surveillance, driving past locations under surveillance, and/or visiting locations near the location under surveillance. “CLIENT” agrees not to interfere in any manner whatsoever, or instruct or cause anyone else to interfere, directly or indirectly, while “TSHG” is in the course of this investigation. CLIENT understands and agrees that in the event anyone other investigator than “TSHG” participates in this investigation without direct “CLIENT” to “TSHG” notification, “TSHG” will immediately terminate all activity in this assignment and “CLIENT” will forfeit any unused portion of the retainer to “TSHG”. Client Approval By providing my electronic signature and personal information in the boxes below, I the “CLIENT” hereby authorize this investigation and agree to all the terms, quoted rates, retainers and conditions listed by “TSHG” herein. I further represent and affirm that I am authorized to order this investigation and financially contract for this assignment. In the event my company (if representing a business or law firm) fails to pay for said investigation, I shall be personally responsible for any and all financial obligations associated with this investigation. I also understand that my knowingly supplying false or misleading information may result in my case being rejected and/or terminated. I will forfeit any and all funds that may have been paid to “TSHG” pertaining to this case if any information is discovered to be false, misleading, or compromising the ethical or legal obligations of “TSHG” in the sole opinion of “TSHG”.
Client Electronic Signature
My name entered in this electronic signature box, authorizes The Steel Horse Group LLC to commence professional private investigative and/or security services on my behalf.
Thank you, an Investigator will contact you within 24 hours.